Particular Brand owners will be answerable for the quality of product.  You can lodge complaints against them, if the quality is not found up to the mark.

Flower arrangements and cakes shown here are indicative. We do our best to give better result than shown. It may be possible that actual arrangement or the look and feel of cake varies due to availability of flowers or ready cakes and other reasons beyond our control.

If ordered flowers / cake /mithai / Chocolates are not available in Delhi, we shall deliver available best quality flowers / cake /mithai of equal value.

Delivery schedule varies between same day delivery to delivery within next business days in Delhi.

Delivery of certain items may not be possible under certain uncontrollable conditions. However, you always have a right to obtain 100% refund of your money.

No claim of whatsoever nature under any conditions will be acceptable other than the claim for 100% refund of payment. All such claims if any, are to be raised within 24 hours of delivery /non-delivery.

In case of any grievance against the quality of product we shall redeliver the product subject to approval of the recipient. But all such claims should be raised within 48 Hours of delivery in Delhi. Repayment can also be made depending on nature of complaint and any choice to refund is the solitary right of the owner of the website.

In case a client wants to cancel an order he wants to do it at least 24 Hours before the date of delivery or the date of shipment. However in all such cases 7% of the ordered amount will be deducted towards credit card processing expenses.

The owner of the site preserves the right to reject any order unconditionally.

All claims are subject to the control of local Court only at Delhi, India.

Prices of items which are subject to MRP restrictions are being sold on the website after adding up costs of our services, delivery and online transactions cost. The distribution could not be shown separately due to technical restrictions and it is left to be understood.

Fresh Baked cakes are available only after 10.30 am from bakeries. Thus fresh baked cakes can only be delivered after that time. In exceptional cases you may request to keep the cake previous day in refrigerator & deliver it next morning. But we don't recommend our consumers to do this.

We do give the assurance of delivery on date BUT we don't guarantee the delivery on any particular time. We do try to deliver within your mentioned time but we do not guarantee that. And usually we shall precede the order for delivery as soon as possible ignoring your specific instruction to deliver at or before a particular time.

The prices quoted at our website is for FREE delivery within Delhi.

The various logos/Trademark backed by product being sold by us on the website belong to relevant companies and they are the owner of said Logo/Trademark.
All Wine and Champagne (Sparkling Wine) items sold on the website are Non-Alcoholic.

Orders received after 4 Pm IST shall generally be processed as next day orders BUT we shall try our best to deliver same day. A phone call after placement of such urgent orders will be appreciated.

Right of Rejection:
SmartFlowersDelhi.com reserves the right to reject delivery of any order to Delhi without assigning any reason whatsoever to the customer. Though, in all such cases SmartFlowersDelhi.com will recompense the sum amount paid by customer in full.

The consignee will pay Octroi charges if any as valid for Delhi city.