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Refund Policy |
- Under what conditions and at what time refund is possible?
Refund is possible under the following conditions:
a. Order is cancelled upon request.
To cancel the order, please call  . Alternatively, you may write to sfd@SmartFlowersDelhi.com.
The amount of refund connected to an order cancellation is as follows
| Amount Refunded |
Conditions |
| 100% |
When credit card has not been charged and flowers/gifts have not been ordered from our supplier.
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| 90% |
When credit card has been charged and flowers have not been ordered from our supplier.
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| 30% |
After flowers/gifts have been ordered from our supplier.
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| 0% |
After the flower/gift leaves our shop/office.
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b. Recipient not satisfied with the flowers/gifts delivered.
If the recipient is not contented with the flowers/gifts delivered due to unfresh flowers or disappointed due to quality, the customer who ordered the Flowers/Gifts will be given 100% repayment, provided that
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The recipient declines to accept the Flowers/Gifts and returns the same immediately at the address confirmed on the Delivery Order in undamaged condition.AND
» Customer writes to us a mail about the cause of disappointment. Please state the Transaction ID, the sender and the recipient's name in the Email Form. This feedback will be needed for developing our customer service.
c. Unavailability of flower/gift types or colors
If the customer has ordered the flower/gift types or colors that are not available (e.g. due to dearth in supply) at that particular moment and cannot be fulfilled within the specific time, the customer will be informed and will be given 100% refund.
d. Destination of delivery is beyond our coverage
In case any area is out of Delhi or in case any area in Delhi is not reachable for any reason-it is beyond our control.
- How do you carry out the refund procedure?
Refund will be carried out within three days, just the once any one of the aforesaid criteria is met. Once the refund has been effectively processed, you will get a money back notice through email. For security reason one must keep this refund notice for checking against your monthly credit card bill.
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Privacy Policy , Cancellation Policy , Refund Policy , Substitution Policy |
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